--- title: Obsium Site Reliability Engineering description: SLO and error budget design, incident response and on-call, observability, automated remediation, and managed reliability services. url: https://obsium.io/services/site-reliability-engineering/ markdown_url: https://obsium.io/services/site-reliability-engineering.md company: Obsium last_updated: 2026-10-05 --- # Obsium Site Reliability Engineering Obsium is a cloud, DevOps, and Kubernetes consultancy with offices in Pleasanton, California and Kochi, India. Obsium applies SRE practices (SLOs, observability, automation, and incident response) to keep production systems predictable as they scale. Senior SREs can advise, embed with your team, or carry the pager 24/7. ## Services | Service | What it covers | Tools / scope | | ---------------------------------- | ---------------------------------------------------------------------- | ------------------------------------------ | | SLO & SLI Design | User-based reliability targets and error budgets | SLOs, SLIs, error budgets, dashboards | | Incident Response & On-Call | Response workflows, on-call routines, blameless postmortems | Runbooks, escalation, postmortems | | Observability & Monitoring | Metrics, logs, traces, and low-noise alerting | Prometheus, Grafana, OpenTelemetry | | Automation-Driven Reliability | Automated runbooks and recovery to cut toil and MTTR | Auto-remediation, IaC | | Cloud & Kubernetes Reliability | Architectures that scale and recover under production load | Multi-AZ, autoscaling, failover, chaos testing | | Reliability Tooling & Enablement | Tooling, processes, and training so your team owns reliability | SLO tooling, playbooks | ## Engagement models | Model | What it is | | ------------------------------ | ----------------------------------------------------------------------- | | Reliability Assessment | SLO and reliability review with a prioritized roadmap | | Build & Automate | SLOs, observability, and automation designed and handed over documented | | Embedded SREs (specialty) | Senior SREs join your team and own reliability work and incidents | | Managed Reliability | Obsium runs monitoring and carries the pager 24/7 | ## Engagement process | Stage | Timeline | Deliverables | | ----------------------- | ---------- | ---------------------------------------------------------------------------------------- | | 1. Assess & Baseline | Weeks 1-2 | SLIs, incident history, alert noise, and MTTR measured. Findings ranked by customer impact | | 2. Define & Instrument | Weeks 2-4 | SLOs, error budgets, observability, alerting around real user journeys. Dashboards live day one | | 3. Automate & Embed | Weeks 4-12 | Runbooks, auto-remediation, on-call practices built with your team | | 4. Operate & Improve | Ongoing | Escalation point or shared on-call. Monthly reviews of SLO attainment, MTTR, alert quality | ## Pricing Obsium scopes by outcome, not billable hours. There is no public price list. A free 30-minute scoping call ends with a written fixed range. ## How Obsium compares | | DIY in-house | Typical consultancy | Obsium | | --------------------- | ---------------------- | ---------------------------- | --------------------------------- | | Approach to failure | React after it breaks | Monitoring, not reliability | Prevent customer impact by design | | Who carries the pager | Developers, reluctantly | Nobody after handover | Senior SREs, optional 24/7 | | Reliability targets | No SLOs | Generic dashboards | SLOs and error budgets | | Alerts | Noisy, ignored | Out-of-the-box thresholds | Tuned to real user impact | | Automation | Manual runbooks | Rarely included | Auto-remediation, lower MTTR | | Knowledge transfer | Stays in-house | Leaves with the consultants | Your team owns reliability | | Pricing | Salaries + burnout | T&M that creeps | Fixed range, scoped by outcome | ## Results ### Full-stack observability (US banking SaaS) Multi-tenant Grafana LGTM, S3 backend, Terraform. Agents cut from 3 to 1 per cluster, no public-internet telemetry. Case study: https://obsium.io/case-studies/full-stack-observability-for-a-us-banking-saas-platform/ ### Self-service platform (financial services) Deploys with policy, DNS, TLS in under 2 minutes, 300+ concurrent CI/CD runs with zero degradation. Case study: https://obsium.io/case-studies/self-service-kubernetes-internal-developer-platform/ ### Zero-downtime cloud migration (enterprise) 54 Windows Server workloads, ~18 TB from VMware to AWS with 0 hours downtime and 100% data integrity. Case study: https://obsium.io/case-studies/vmware-to-aws-migration-windows-server/ 100+ clients. Client references include Thoughtminds.io, Ellow Technologies, Wizr.ai, Sayone Technologies, and ServerAudit. ## Partnerships Certified partner across Microsoft Azure, AWS Partner Network, and Google Cloud. ## FAQ ### How is SRE different from traditional IT operations? IT ops reacts after something breaks. SRE uses SLOs, automation, and engineering practices to prevent customer impact, treating operations as a software problem. ### Do we need SRE if we already have DevOps? They complement each other. DevOps speeds up shipping, SRE keeps what ships reliable. Frequent releases plus constant firefighting or alert noise is the gap SRE fills. ### Will Obsium work with our existing tools? Yes. Prometheus, Grafana, Datadog, PagerDuty, and the rest. No rip-and-replace. ### Do you provide ongoing operational support? Yes. Self-run with handed-over tooling, escalation support, or 24/7 managed on-call. ### How much involvement does our engineering team need? Some context early on (architecture, incident history, priorities), then it drops as Obsium SREs take on the work. ## Related reading - [SRE vs DevOps: Key Differences & Benefits](https://obsium.io/blog/sre-vs-devops/) - [Why Your MTTR Isn't Improving Despite Better Tooling](https://obsium.io/blog/why-your-mttr-is-not-improving-even-after-better-tooling-5-hidden-bottlenecks/) - [Monitoring vs Observability: Key Differences](https://obsium.io/blog/monitoring-vs-observability/) ## Contact Book a free scoping call at [obsium.io/contact-us](https://obsium.io/contact-us/) or email hello@obsium.io. - US: 6200 Stoneridge Mall Rd, Pleasanton, CA 94588 - India: GB4, Ground Floor, Athulya, Infopark Phase 1, Kakkanad, Kochi 682042